KitchenJinni.in is an e-commerce platform owned and operated by Vijay Sales Corporation, offering genuine kitchen appliances and accessories from leading brands across India.

At KitchenJinni.in, we are committed to providing quality products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our Return, Refund & Cancellation Policy below..

 

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

• The product is unused, uninstalled, and in its original condition.
• The product is returned with its original packaging, accessories, manuals, warranty cards, invoice, and any complimentary items received with the order.
• The product is free from physical damage caused after delivery.

Return requests received after 7 days of delivery may not be accepted.

 

2. Damaged, Defective or Incorrect Products

If you receive:

• A damaged product,
• A defective product,
• An incorrect product, or
• A product with missing accessories,

please contact us within 48 hours of delivery with your order number and clear photographs or videos of the issue.

Once verified, KitchenJinni.in will arrange a replacement or issue a full refund, as applicable.

 

3. Non-Returnable Items

Returns will not be accepted in the following situations:

• Products that have been installed, used, or altered after delivery.
• Products damaged due to misuse, negligence, improper handling, or unauthorized repairs.
• Products returned without original packaging or essential accessories.
• Products with serial numbers, labels, or seals removed or tampered with.
• Consumable items, cleaning products, gift cards, or any products specifically marked as Non-Returnable on the product page.

 

4. Return Process

To initiate a return, replacement, or refund request, please contact our customer support within the applicable return period through any of the following methods:

Phone: +91-8178320936

WhatsApp: +91-8178320936

Email: support@kitchenjinni.in

Please provide:

• Your Order Number
• Invoice (if available)
• Reason for the return
• Clear photographs or videos (for damaged, defective, or incorrect products)

Our customer support team will review your request and provide further instructions.

Please do not return any product without receiving confirmation from our support team.

 

5. Return Shipping Charges

Return shipping charges depend on the reason for the return.

KitchenJinni.in will bear the return shipping cost if:

• The wrong product was delivered.
• The product arrived damaged during transit.
• The product has a verified manufacturing defect.

The customer will bear the return shipping cost if:

• The return is due to a change of mind.
• The product was ordered incorrectly by the customer.
• The return is for any reason other than those listed above.

 

6. Inspection of Returned Products

All returned products are inspected upon receipt.

If the returned product meets the conditions mentioned in this policy, the refund or replacement will be processed.

If the product does not meet the return eligibility criteria, it may be returned to the customer without a refund.

 

7. Refund Policy

Once the returned product has been inspected and approved:

• Refunds will be initiated within 7 business days.
• Refunds will be processed through the original payment method used during purchase.
• Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error or a verified defective or damaged product.

 

8. Replacement Policy

Eligible products may be replaced instead of refunded, subject to product availability.

If the same product is unavailable, we will offer either:

• A full refund, or
• An alternative product of equivalent value, subject to the customer's approval.

 

9. Order Cancellation

Before Dispatch

Orders may be cancelled before they are dispatched for a full refund. For cancellation contact us through:

Phone: +91-8178320936

WhatsApp: +91-8178320936

 

After Dispatch

Orders cannot normally be cancelled after dispatch. However, customers may request a return after delivery in accordance with this Return Policy.

 

10. Manufacturer Warranty

Most products sold on KitchenJinni.in are covered by the manufacturer's warranty.

Warranty claims after installation or use should generally be made directly through the respective brand's authorized service network, in accordance with the manufacturer's warranty terms.

 

11. Contact Us

For any return, refund, replacement, or cancellation request, please contact:

KitchenJinni.in

is an E-commerce platform owned and operated by Vijay Sales Corporation

Address: Vijay Sales Corporation, 40, Pocket C, Kalka Garhi, Nehru Nagar,

Ghaziabad, UP 201001

Customer Support Email: support@kitchenjinni.in

Customer Support Number: +91-8178320936

Customer Support: Monday to Sunday, 10:30 AM – 7:30 PM (IST)

Online Orders: Accepted 24x7 across India

 

12. Consumer Rights

This Return, Refund & Cancellation Policy is in addition to, and does not limit, any rights available to consumers under applicable laws in India.

 

Need Help?

If you have any questions regarding your shipment, delivery status, shipping charges, or order tracking, our customer support team will be happy to assist you through Phone, WhatsApp, or Email during business hours.