Shipping policy

KitchenJinni.in is an e-commerce platform owned and operated by Vijay Sales Corporation, offering genuine kitchen appliances and accessories from leading brands across India.

This Shipping Policy explains how orders placed on KitchenJinni.in are processed, shipped, and delivered.

1. Order Processing

All orders are processed after successful payment confirmation.

  • Orders are generally processed within 1–2 business days.

  • Orders placed on Sundays, public holidays, or outside business hours will be processed on the next business day.

  • During festive seasons, promotional events, or unforeseen circumstances, order processing may take slightly longer.

Customers will receive an order confirmation after placing an order and shipment details once the order has been dispatched.

2. Delivery Locations

KitchenJinni.in delivers products to serviceable locations across India through trusted courier and logistics partners.

Delivery availability depends on the customer's PIN code and courier serviceability.

If a delivery location is not serviceable, we will notify the customer at the earliest and issue a full refund if payment has already been received.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote or Special Service Areas: 5–10 Business Days

These delivery timelines are estimates only and may vary depending on product availability, courier operations, weather conditions, public holidays, government regulations, or other unforeseen circumstances.

KitchenJinni.in is committed to dispatching orders as quickly as possible; however, delivery dates cannot be guaranteed.

4. Shipping Charges

Most products listed on KitchenJinni.in are eligible for Free Shipping across India. Any applicable shipping charges, if any, will be clearly displayed on the product page or at checkout before you complete your purchase.

In certain cases, such as deliveries to remote or non-serviceable locations, oversized products, or special delivery requirements, additional shipping charges may apply. If any extra shipping cost is applicable after an order is placed, our customer support team will contact you for approval before processing the order. If you choose not to proceed, your order will be cancelled and any amount paid will be refunded in full.

Free Shipping Across India (on eligible products). Any applicable shipping charges, if any, will be shown before checkout.

5. Order Tracking

Once your order has been shipped, shipment details and tracking information (where available) will be shared through the customer's registered email address, WhatsApp, SMS, or other communication channels provided during checkout.

Customers may also contact our customer support team to obtain shipment updates.

6. Delivery Attempts

Our logistics partners generally make multiple delivery attempts.

If delivery cannot be completed due to reasons such as:

  • Incorrect or incomplete delivery address

  • Incorrect contact details

  • Customer unavailable at the delivery location

  • Refusal to accept delivery

additional shipping or re-delivery charges may apply where applicable.

7. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather conditions

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Courier operational delays

  • High order volumes

  • Force majeure events

KitchenJinni.in will make reasonable efforts to keep customers informed of significant delivery delays.

8. Damaged, Open or Tampered Packages

Customers are advised to inspect the package at the time of delivery.

If the package appears damaged, opened, or tampered with, customers should refuse delivery wherever possible and immediately notify KitchenJinni.in.

If the package has already been accepted, customers should contact us within 48 hours of delivery and provide:

  • Order Number

  • Photographs or videos of the package

  • Photographs or videos of the product (if damaged)

Our team will investigate the matter and provide an appropriate resolution in accordance with our Return, Refund & Cancellation Policy.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full Name

  • Complete Shipping Address

  • Landmark (if applicable)

  • PIN Code

  • Mobile Number

KitchenJinni.in shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

10. Partial Shipments

Where an order contains multiple products, KitchenJinni.in may dispatch the items separately based on product availability, warehouse location, or logistics requirements.

Customers will be informed if an order is shipped in multiple consignments.

11. Delivery Confirmation

An order shall be considered successfully delivered when it has been delivered to the shipping address provided by the customer and acknowledged by the recipient or confirmed as delivered by the logistics partner.

12. Shipping Restrictions

Certain products may not be deliverable to specific locations due to courier limitations, local regulations, or service availability.

KitchenJinni.in reserves the right to cancel such orders and issue a full refund where delivery is not feasible.

13. Contact Us

For any shipping-related queries or assistance, please contact:

KitchenJinni.in

is an E-commerce platform owned and operated by Vijay Sales Corporation

Address: Vijay Sales Corporation, 40, Pocket C, Kalka Garhi, Nehru Nagar,

Ghaziabad, UP 201001

Customer Support Email: support@kitchenjinni.in

Customer Support Number: +91-8178320936

Customer Support: Monday to Sunday, 10:30 AM – 7:30 PM (IST)

Online Orders: Accepted 24x7 across India

 

Need Help?

If you have any questions regarding your shipment, delivery status, shipping charges, or order tracking, our customer support team will be happy to assist you through Phone, WhatsApp, or Email during business hours.

Consumer Rights

This Shipping Policy should be read together with our Return, Refund & Cancellation Policy, Terms & Conditions, and Privacy Policy. Nothing contained in this Shipping Policy limits or affects any rights available to consumers under applicable laws in India.